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Is Great Garage a franchise and how long has it been in business?
Great Garage is a family owned and operated company, which was started originally in 1984 as a "High end" furniture manufacturer. Selling to retailers like "Robb & Stucky" in all 50 states. Too much travel and time away from home was reason enough for the DeGraaf family to make the transition into local garage cabinet manufacturing in 1998. In 2006 Great Closets! were introduced. 2007 Dealerships are now available in outlying areas of Arizona, and also in Nevada, New Mexico and Colorado, however the parent company still remains family owned and operated.
What Type of material does Great Garage use?
We use a ¾” thick thermo-fused material rather then thinner 5/8” or ½” low grade one-sided materials often used by competitors to save money. Great Garage is a quality manufacturer of garage cabinets and will only build using the strongest materials. When you give a lifetime warranty, you need to build it right the first time.
What does Thermo-fused melamine mean?
“Thermo” (Heat), “Fused” (applied). The Wood Grained papers are applied with glue activated by heat under pressure. Both sides need to have the application to keep the forces equal, which in turn, prevents warping. The thermo process gives the paper a much harder finish, which resists scratches, and helps the product repel water and moisture.
Cheaper melamine’s are “Cold Rolled”, which means the wood grained paper is applied with regular white glue and then pressed until dry in huge presses. Usually you will only find Cold Rolled to have the paper on one side while the other side remains raw particleboard, exposed to the elements. Cold rolled can lift easily if exposed to water.
What is the big deal about concealed hinges?
Obviously concealed hinges look a lot nicer because you can't see them. But, the real benefit is that fact we don't need "face frames" to mount exterior hinges. These face frames can use up to 3" on each side of the cabinet wasting valuable storage space. The adjustable hinge allows us to bring door gap together eliminating the need for a center post or an astrical.
What is Edge Banding? And what makes ours different?
This is a process that "seals" the edges of the cabinets and doors protecting them from moisture should you hose out your garage floor. Our competitors use the Edge Banding process that is applied with machinery at high temperature to bond. The problem with this application is the glue can be reactivated by our hot summers and the banding can come off. Other companies use a cheap "T" molding that easily falls off over time. The "T" molding can allow moisture into the end grain of the doors causing them to swell and deteriorate.
We are different because we use a state-of-the-art machine that combines the technology of another machine which applies a polyurethane glue that is melted for application, but as it cools it permanently adheres to the edge and CAN NOT be reactivated by heat! We are the only company in Arizona that has stepped up to pay for this better equipment to insure your edgebanding will not fall off in the heat of the summer. This machine was purchased in 2006 at a cost of over $250,000.
Do you use "subcontractors" for your installation?
All of our cabinet and factory employees work directly for us. Compensated well based on your satisfaction. This guarantees you a "great" job and our company a very stable work force.
How long does it take to install?
Although most installs will take a day to complete, we will take as much time as necessary to insure your satisfaction.
Are you cheaper than the rest?
Frankly, in most cases you will find Great Garage will be slightly higher than the rest. We are in business not because we are the "cheapest" but because we are the best in the business and build and cabinet meant to last. No one is perfect and should it become necessary to make repairs on your cabinets you can be assured Great Garage will be there to stand behind our products.
Why should we buy from Great Garage?
Not only do we stand behind our work, but you will also have a great experience from the time you make your phone call for a consultation to the time of installation. While cabinet companies come and go, our company has been around since 1984. While other companies make their installers use their own vehicles, all of our installers are issued company vans that are maintained by the company ensuring you that when we leave you won’t have to worry about oil stains on your driveway. But most of all, we know the average homeowner moves about every 4 to 5 years, we want you back to do your next home!
What is the difference between the “Deluxe” and “Sterling" cabinets?
Besides looking fabulous! They both have a one-inch shelf for extra support, this eliminates bulky wood stiffeners that can use up valuable storage space. Our Sterling cabinets come equipped with a flush mounted full length aluminum extrusion on our drawers and doors, not only allowing you to open the door with ease, but the soft rounded edges protect the door of your cabinet, as well as your car. Our Deluxe Cabinets come equipped with a brushed stainless handle on doors and drawers.
What is the warranty of your cabinets and what does it cover?
LIMITED LIFETIME WARRANTY
Great Garage! Warrants the ORIGINAL PURCHASER against defects in materials and workmanship under normal household use for all Parts and Labor for a period of one year from date of install. During this period Great Garage! will replace or repair at their option, with a comparable product, at no cost to the original owner, with proof of purchase. After one year all Parts will be warranted for as long as the original purchaser lives at the residence.
During the warranty period, Great Garage reserves the right to hold a deposit to cover travel to the home to determine that the problem is covered under warranty. If it is determined to be warranted no charges will be incurred. If it is not covered under warranty, a service charge will be charged and an estimate for repairs will be given. If the repairs are done, the service charge will be deducted from the total repair bill.
It is the right of Great Garage to repair or replace the defective part at our discretion. Color variances may occur due to discontinuation of raw material from suppliers, or fading caused by age. Great Garage reserves the right to repair or replace the defective part with the closest match possible.
This warranty will not apply to wear and tear on finish or damage arising from neglect, accidental or intentional damages, institutional or commercial use, and exposure to the Sun, extremes in temperature or humidity. Damages caused by water void all warranties. This warranty does not apply to caulking applied to any part of the cabinets, or warping of doors, doors rubbing together, as this can be due to fluctuations in humidity and wall surfaces. (Note, in instances where doors rub, the homeowner can adjust hinge. Please call for assistance). Upper cabinets are not meant to hold heavy items such as; Paint, weights, tools, engine parts, etc. Do not overfill or put too much weight in hanging or upper cabinets. This could cause the cabinets to fall off the wall. Great Garage cannot be held responsible for cabinets that have been overfilled. Warranty does not cover cabinet’s that have come loose from the wall due to excess weight. STORE HEAVY ITEMS on the bottom shelf of floor supported cabinets.
This is a limited warranty. Expressly excluded by this warranty is liability for consequential damages. Great Garage! (480) 204-0999 |
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